Last updated on 1st March 2024
Refund/Cancellation Policy
We are setting up the Refund Policy here to clarify the user about all the points that are to be followed while requesting a refund. We will also clarify in what cases we will provide the Refund and our time window under which you can receive/claim your refund.
Conditions for Refund
The software/application/services we have provided stopped functioning immediately after the setup.
The software/application/services we have setup is not launching.
The software/application/services we have setup is crashing and freezing at a regular rate.
The software/application/services we have provided isn’t doing its central functions.
Your system has been working abnormally and there is no connection with our software in
this case.
The software we have provided is erased/uninstall.
The software we have distributed is not updated and hence crashed/service period is over.
The software we have distributed is not working because of a system error.
A virus has entered your system and hence, it has compromised the immunity of the
software.
It is also acknowledged and accepted by the customer that any hardware faults (Damage of
physical parts of device) currently or in the future will not be covered for repair and cannot be a basis of refund requests for the services rendered, resolution and refund.
Please also understand the refund policy applies for Seven days from the initial servicing
date and accept that any refunds issued will be made after deducting the service charges
corresponding to the days/incidents exhausted before refund request is received.
To initiate the refund, you must first specify the type of error by calling to our IT specialist
E-mail: info@kenbigroup.com if you are
unsatisfied with the software/services then you must mention provide a tangible reason
to get the refund.