Kenbigroup

The resolution of technological issues. Provide the knowledgeable, sympathetic tech help that customers demand.

Connect to advanced technical assistance

When clients experience a technological problem, everything stops, and they want a quick fix. With our top-notch support, which combines highly competent customer service with professional tech know-how, you can get them back up and running quickly. We help businesses achieve greater NPS and CSAT scores at a reduced cost by using award-winning digital solutions to resolve straightforward technical difficulties and the human experience and skills to resolve more complicated ones.

22%

Increase in FCR

53%

Drop in abadonment rate

70%

Prodctivity savings

16%

Rise in CSAT

Skilled tech personnel

Our extensive network of skilled tech support professionals, who have received training in both technology and effective customer empathy, is prepared to step in at any time and deliver service that surpasses business objectives while also improving customer satisfaction.

CSAT

meet and beyond the quality target

Human-touched automation that is intelligent

Consumers want to interact right away using their preferred channel to get their tech problems fixed. Our tech support solutions prioritise digitalization to guarantee optimal productivity and elevate client satisfaction levels.

15%

a decrease in first response time and an increase in CSAT

Preventative solutions anticipate and address client problems.

We don’t merely repeat issue solving. Our goal is to foresee possible problems and address them before they arise. Proactive solutions lower costs AND consumer friction by identifying and resolving problems before they affect customers.

7%

reduction of AHT and enhancement of issue rate resolution

Technical assistance for all client requirements

SECURITY AND SUPPORT FOR LOGIN

SELLING ITEMS AND WARRANTY SUPPORT

Sales and Customer Service

QA SUPPORT AND TRAINING

TIPS & TAKEAWAYS

Enhance the clientele's experience

Providing quick, easy tech help is essential. Technical issues are the biggest source of annoyance for clients, so when they have to contact tech support, they are frequently already irate. It is insufficient to concentrate solely on the technology during these times. Customer experience (CX) must also be a major priority for your tech support team if you want to provide proactive and sympathetic assistance. See more in our Advice and Keynotes.

Are you prepared to improve your tech support?

Utilize cutting-edge technology, highly qualified staff, and knowledge bases to handle technical care problems for your clients more quickly, more effectively, and for less money overall.

kenbigroup